Onboarding Processes and Costs

Onboarding Processes and Costs Onboarding processes and costs are a factor that you can address and decrease with an established policy. Are you familiar with what your “employee turnover rate” is and how to decrease it at your facility? Finding the right new hire isn’t as easy as hanging a sign on your door. You…

Keyless Door Entry

Keyless Door Entry NIHCA facilities are always looking at changes with technology improvements and member requests. One hot topic is keyless entry for members. Keyless entry is a great way for members to utilize the facility when it is not staffed and for the facility to track who is using the facility and when.  Smartphone…

Connecting with Staff

Connecting with Staff We are often great at connecting with our staff over the holidays, when they first join us or if there is trouble in the air. What are you doing to stay connected with your staff and to keep them connected with each other? As Marcus Buckingam said, “People leave managers, not companies.”…

Attitude/Aptitude Tool

Attitude/Aptitude Tool for Difficult Staff Conversations By: Bob Wolf, The Retired Fitness and Strategy Dude Greetings NIHCA friends. It was great to see everyone at our Networking Day a couple weeks ago. It sounds like the breakout sessions were fantastic. One topic that came up during the Operations session related to dealing with employees who have…

Be The Accountability

Be The Accountability There is a common factor we hear from our clubs that are successful in retaining active memberships. We want to share that common factor with all of you! Personalized attention. What is personalized attention? It is important to have that front desk person there to greet everyone with a smile. It is…

Staff Dress Policy

Staff Dress Code Does your facility have a dress code policy for your staff? We have discussed a dress code policy for facility members but what about your staff? It has been observed that in the workplace we have become more casual especially in the last few years. We asked the NIHCA Networking group if…

Service Animals

Service Animals In The Fitness Facility The NIHCA Networking Group was asked about a policy for emotional support animals. Service animals are a lifeline for some members and we want to make sure all members know they are welcome at our facilities. This is a tough question as it isn’t just an opinion or a…

Group Class Participation

Group Class Participation Group classes are fun. They keep members motivated and they tend to keep their participants accountable to each other, but what happens when the class numbers are low? There are times when class numbers may be low due to vacations, weather, or other unforeseen circumstances. What about when class numbers are low…

2023 Midwest Recreation-Aquatics-Fitness Conference

2023 Midwest Recreation-Aquatics-Fitness Conference August 21, 2023   Thank you to all who attended the 2023 Midwest Recreation-Aquatics-Fitness Conference! We had two full days of learning, networking, laughter and fun. The conference kicked off with a pre-conference “Customer Service Bootcamp” presented by our Executive Director, Holly Johnson. This session nearly doubled in size as word…