Webinar presented by:  Karen Woodard-Chavez

Thanks to our sponsor: ShapeNet

Brace yourself for tough conversations and even bad behavior to come from Members, Clients and Staff. This special edition webinar comes on the heals of the NIHCA webinar “Inviting Difficult Conversation” as there was a demand for covering difficult situations with Members, Clients and Staff. In this webinar, Karen will focus solely on the tough situations you need help on, when speaking to your dear members/clients. Karen will craft written verbiage as well as demonstrate delivery and inflection for best outcomes. This session is limited to 100 attendees so register now. All attendees will receive the verbiage and script to utilize for your tough situations and confident answers..