Membership Freeze/ On-Hold Policy

April 19, 2021

Do you allow members to put their membership on hold or to freeze their account? Is this standard practice or case by case scenario?

We highly recommend that each facility have a policy in place. Here are some examples of what other facilities have as policies:

  • Up to 2 months (with an annual paid membership) and the hold is free
  • Up to 3 months with a $10 p/mo fee
  • Up to 3 months with a $5 p/mo fee
  • Up to 4 months, 1 time per year, with a one-time fee of $35 total
  • Up to 5 months, 1 time per year, with a $10 p/mo fee (30 day notice must be given)

We realize there are exceptions and 2020 taught us all to be flexible when needed. Because of COVID, some centers allowed freezes up until April of 2021 without a fee. Again, this would be an exception due to unforeseen circumstances and was a blanket offer to members.

Having a policy in place allows the facility to continue to have stability in book-keeping. Once the freeze/on-hold period is up, the membership goes back to a paid and active membership versus trying to bring the member back from a cancelled membership. We will also always recommend you have open communication with your members; never shy away from the phone to make that personal connection. A personal touch goes further than you may expect.

Free or Discounted Access For Employees

March 2nd, 2021

Do You Allow Free or Discounted Access For Employees?

Before we offer you ANY information regarding this hot topic, we want to advise you to always consult with your tax professional regarding cash equivalent benefits to your employees or their families!

You are proud of your facility, as you should be, and you love seeing your employees use the facility on their off time. A great question; are your employees allowed to use the facility free of charge? This answer came with an array of answers and it was pretty split as to offering nothing or offering a free membership!

No: Many facilities are not allowed to offer any type of free or discounted memberships to their employees, due to the facilities county or municipality structure.

Part of your benefits: It is a good idea to include any free or discounted membership in the employees benefit package.

Include the Family: Facilities that are offering a discount or free membership to the employee as a perk, do not typically extend it to the family. If the employee would like a family membership, it is often offered at the difference from a single membership.

 

Once again, we reached out to gather this information for you. We will not list or provide the specific facilities that provided data. If you would like to help us grow the data pool, please email us at rewards@nihca.org. IF there are questions you would like addressed in the future,  you can email us at rewards@nihca.org.

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