Keyless Door Entry

Keyless Door Entry NIHCA facilities are always looking at changes with technology improvements and member requests. One hot topic is keyless entry for members. Keyless entry is a great way for members to utilize the facility when it is not staffed and for the facility to track who is using the facility and when.  Smartphone…

Connecting with Staff

Connecting with Staff We are often great at connecting with our staff over the holidays, when they first join us or if there is trouble in the air. What are you doing to stay connected with your staff and to keep them connected with each other? As Marcus Buckingam said, “People leave managers, not companies.”…

Maintenance and Janitorial Services

November 22, 2022 Cleaning is inevitable. It has to happen at home, at work, and especially at the gym. The question is, who should do the cleaning and when? We asked the NIHCA Networking Group and we received responses from a variety of facilities: University and Hospital facilities often have contracted staff that will come…

Handling Conduct Issues

July 21, 2022 There is something to be said about good behavior, but bad behavior is talked about more often. Being a new manager or director comes with the responsibility of discipline. As a manager, do you feel like a High School Principal at times? It isn’t just young adults or older kids; how is…

Hot Tub Rules and Policies

August 26th, 2021 If your facility has a hot tub, what are your policies regarding age and use of the hot tub? It is imperative that you clearly have your policies posted not only for employees to reference but also for your members to be able to review. We recommend at minimum to include the…

Service Animal Policy

August 12th, 2021 Having a written policy and procedures book is always recommended, but one topic you may not have thought to include is your service pet policy. We have had clubs reach out for recommendations and we leaned on the NIHCA Networking Group for answers. Recognize service animals with definition If you have additional…

Take Action – GYMS Act

Working with our clubs and facilities is an honor and we have felt your struggles. Please take a moment to read this article and take action. Share it with your members! Let’s help each other by not waiting, but by taking action. ACT NOW by Pam Kufahl, Content Director at IHRSA The U.S. fitness industry…

Decreased Membership Revenue

May 2, 2021 2020 will forever be burned into our memories. However, we learned a LOT that year and we need to hold on to those lessons. Today we are going to discuss decreased Membership revenue ???? . When you see your membership revenue decrease by 20% or more, it is time to take action…