Handling Conduct Issues

July 21, 2022

There is something to be said about good behavior, but bad behavior is talked about more often. Being a new manager or director comes with the responsibility of discipline. As a manager, do you feel like a High School Principal at times? It isn’t just young adults or older kids; how is it adults can behave so immaturely?  If you need a chuckle, keep your eyes out for “You Can’t Make This Up” tidbits in our newsletters.

We have asked our members how they handle conduct issues. Here is a list that you may find inspiration from when you need to try a new tactic:

  • Fines! Start fining your members for their misbehaviors
  • Give the member on option of paying the fine you assigned to them or involving the local police
  • Signed Code of Conduct by every facility attendee (each family member on the membership and every guest who uses the facility)
  • Clear guidelines need to be available to new members, throughout the facility, and in your policies and procedures
  • Include data of incidents right on the membership profile within your software
  • Conduct an in-person meeting for any and all incidents!
  • Have the member who sponsored/referred the member/violator reach out to the violator on the first incident if it occurs within the first 4 weeks of membership
  • Termination of membership with violation of rules

We would always hope that we live in a society where we do not have to deal with handling of misconduct. However, we know these tips will help you be strong in the circumstances to keep your facility and members safe.

 

~”We must all suffer from one of two pains: the pain of discipline or the pain of regret. The difference is discipline weights ounces while regret weighs tons.” – Jim Rohn

Hot Tub Rules and Policies

August 26th, 2021

If your facility has a hot tub, what are your policies regarding age and use of the hot tub? It is imperative that you clearly have your policies posted not only for employees to reference but also for your members to be able to review.

We recommend at minimum to include the following limits:

  • Maximum Capacity
  • Allowed Time
  • Allowed age with and without adult supervision, include if the adult must be present, within reach, or in the hot tub/spa

The biggest concern is often regarding age limits The concerns vary from the height of the child (being able to stand in the hot tub with entire head above water surface) to hydration. Although we were not able to find specific guidelines it is recommended by the CDC that children under 5 years of age should not use hot tubs.

  • No one under 15
  • Nobody under 2 to 4 years of age
  • Youth 5-17 with adult supervision

“ ‘Safety First’ is ‘Safety Always’ ” – Charles M Hayes

Service Animal Policy

August 12th, 2021

Having a written policy and procedures book is always recommended, but one topic you may not have thought to include is your service pet policy. We have had clubs reach out for recommendations and we leaned on the NIHCA Networking Group for answers.

  1. Recognize service animals with definition
  2. If you have additional requirements put them in writing
    1. Service animal needs to be housebroken
    2. Facility is able to accommodate for type, size and weight of service animal
    3. Handler control as you cannot allow an animal that will or does compromise legitimate safety requirements
  3. Clearly include no un-authorized animals allowed that do not meet criteria of your definition of service animal

Verify any laws or regulations within your State, County, and City prior to making a policy for your facility. There are some questions you may not be allowed to ask, such as verification of service animal certification or a person’s disability that requires a service animal. There are questions you may be allowed to ask, such as what work or task is the animal trained to provide or perform.

Having written policy on service animals at your facility protects you (the club), the member needing a service animal, and the patrons utilizing the facility when a service animal is present.

 

“There is only one way to look at things until someone shows us how to look at them with different eyes” – Pablo Picasso

Take Action – GYMS Act

Working with our clubs and facilities is an honor and we have felt your struggles. Please take a moment to read this article and take action. Share it with your members! Let’s help each other by not waiting, but by taking action.

ACT NOW

by Pam Kufahl, Content Director at IHRSA

The U.S. fitness industry was not specifically included in either of the two previous federal relief bills related to COVID-19, but that could change with the reconciliation bill that the Senate Small Business Committee is working on now and that the Senate will take up after its August recess, according to IHRSA, the trade association for commercial health club operators.
The GYMS Act would provide assistance for fitness facilities that were forced to temporarily close during the COVID-19 pandemic and, as a consequence, have struggled to stay in business. If passed, the GYMS Act would create a $30 billion recovery fund in the form of Small Business Administration (SBA) grants that would be available to fitness business owners similar to other previous relief programs. The act would allow fitness facility operators to recoup as much as 45 percent of 2019 revenue or $20 million, whichever is less. The funds could be used for payroll, rent, mortgage, utilities, insurance and other expenses fitness facilities normally incur.
NIHCA needs to help IHRSA by getting this bill passed and in as many hands as possible.
Put on your FB page(s), send to your members to sign and pass along to others.

Decreased Membership Revenue

May 2, 2021

2020 will forever be burned into our memories. However, we learned a LOT that year and we need to hold on to those lessons.

Today we are going to discuss decreased Membership revenue 😢 . When you see your membership revenue decrease by 20% or more, it is time to take action and not a time to wait until Fall or the New Year. How do we stay in business? We stay in business with increased revenue, so let’s get to work on moving forward. Take action and be proactive.

Big talk, right? We can back it up. NIHCA has been promoting a Reactivation Campaign to help clubs get their members to come back. Yes, it is a simple call campaign that involves a little elbow grease. Reach out to your members who have canceled their membership or put their membership on hold but haven’t been back. We aren’t telling you to make cold calls to your neighbor but to reach out to your past members. Dedicate 2 weeks to this call campaign and you will see significant results.

We have heard back from clubs who have had great success with the Reactivation Campaign. You have to put in the work, but putting in the work will bring positive results!

Call us today to get your hands on THE Reactivation Campaign.

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